Lash Tech's Difficult Customers Script Kit | Professional Solution discussing pricing, time and cancellations

Running a lash business means more than great lashes — it means handling tricky conversations with confidence and professionalism.

This kit is designed to do the talking for you when pricing, policies, or boundaries are questioned, so you never feel awkward, defensive, or unprepared.

This is a ready-to-use justification and communication toolkit created specifically for lash technicians who want to protect their time, prices, and energy while still sounding calm, fair, and professional.


WHAT’S INCLUDED
• Professionally written price justification explanations
• Clear, client-friendly responses to common objections
• Boundary-setting language that doesn’t sound rude or confrontational
• Pre-written explanations you can copy, paste, or reference in real time
• Easy-to-read layouts designed for quick access during client conversations


WHY THIS KIT IS A LIFESAVER
• Eliminates on-the-spot stress when clients question prices
• Helps you stay consistent with policies instead of people-pleasing
• Positions you as confident, professional, and experienced
• Saves time rewriting explanations over and over
• Protects your business without damaging client relationships


PERFECT FOR
• Lash techs tired of justifying their worth
• New techs building confidence with clients
• Experienced techs who want firmer boundaries
• Anyone dealing with difficult, demanding, or price-pushing customers


FORMAT & ACCESS
• Digital download
• Fully editable in Canva
• Instant access — no waiting, no shipping
This kit doesn’t make you harsher — it makes you clearer.
Professional language. Firm boundaries. Less stress.
A true lifesaver for lash techs who want to run their business with confidence and ease.